Terms of service

General Terms and Conditions of Sale, of 8 June 2026

1. Scope of application

These General Terms and Conditions of Sale (hereinafter the “Terms and Conditions”) apply to all orders placed via the online shop of MBR Skin GmbH, Edelhofweg 8-9, 08280 Aue-Bad Schlema, Germany (hereinafter “MBR”) for the products offered in the online shop, in particular skincare products (hereinafter the “Products”).

The Terms and Conditions are directed exclusively at consumers within the meaning of section 13 of the German Civil Code (Bürgerliches Gesetzbuch – BGB), i.e. natural persons who are at least 18 years of age and who enter into the contract for purposes which predominantly are outside their trade, business or profession (hereinafter “Customers”).

2. Conclusion of contract

The presentation of the Products in the online shop of MBR does not constitute a binding offer by MBR to conclude a purchase contract. It is merely an invitation to the Customer to submit an offer by placing an order.

The Customer may submit an offer using the online order form provided in MBR’s online shop. To this end, after placing the selected Products in the virtual shopping cart and completing the electronic ordering process, the Customer submits a legally binding offer to purchase the Products contained in the shopping cart by clicking the button that concludes the order process.

MBR may accept the Customer’s offer within five days

·        by sending the Customer a written order confirmation or an order confirmation in text form (e‑mail), receipt of the order confirmation by the Customer being decisive, or

·        by delivering the Products to the Customer, receipt of the Products by the Customer being decisive, or

·        by requesting payment from the Customer following the placement of the order.

If several of the above alternatives apply, the contract is concluded at the time when one of the above alternatives occurs first. The period for acceptance of the offer begins on the day after the placement of the offer by the Customer and ends at the end of the fifth day following the day on which the offer is placed. A lack of acceptance of the offer by MBR within the aforementioned period shall be deemed a rejection of the offer, with the consequence that the Customer is no longer bound by the offer.

If the Customer places an order via the online order form of MBR, the contract text (order data and Terms and Conditions) will be stored by MBR following conclusion of the contract. Following the submission of the order, MBR will send the Customer the content of the contract, including these Terms and Conditions and the information on the right of withdrawal, on a durable medium (e.g. by e‑mail with storable content). The Customer may print out or save the contract text electronically at the time of conclusion of the contract using the browser functions. MBR does not provide any further access to the contract text. If the Customer created a user account in MBR’s online shop before submitting the order, the order data will be stored in the Customer account and can be accessed there free of charge using the login details.

The Customer may review and correct entries at any time during the ordering process using the available input fields, buttons and the browser’s “back” function, in particular in the shopping cart, until the “order with obligation to pay” button has been clicked. To better identify input errors, the Customer can also use the browser’s zoom function, to enlarge the on-screen display.

The contract can be concluded in different languages. The specific language options are indicated in the online shop.

Order processing and contact generally take place via e‑mail and automated order processing. The Customer must ensure that the e‑mail address provided for order processing is correct, so that e‑mails sent by MBR can be received at this address. In particular, when using spam filters, the Customer must ensure that all e‑mails sent by MBR or by third parties commissioned by MBR to process the order can be delivered.

3. Right of withdrawal

Consumers whose habitual residence is in a member state of the EU generally have a statutory right of withdrawal. Consumers whose habitual residence is in a non‑EU country have no right of withdrawal, unless expressly agreed otherwise in the individual case. Mandatory consumer protection rights of the state of the Customer’s habitual residence remain unaffected.

Further details on the right of withdrawal are set out in MBR’s withdrawal information.

The right of withdrawal may be restricted or excluded for certain cosmetic Products where these are, for health protection or hygiene reasons, not suitable for return, and their seal has been removed after delivery (section 312g (2) no. 3 BGB (German Civil Code)). Additional information shall be provided in the ordering process.

4. Prices and terms of payment

All prices indicated in the online shop are final prices in euro and include the applicable statutory value added tax. Any shipping costs that may be incurred are shown separately during the ordering process.

For deliveries to countries outside the European Union, additional customs duties, taxes and fees may be levied by the authorities of the destination country, which are to be borne by the Customer and are not included in the prices or shipping costs. The amount of these charges depends on the type and value of the Products and varies by destination country. Further information is available from the competent customs authorities.

The Customer may use the payment methods indicated in the online shop. These include in particular credit and debit cards (Visa, Mastercard, American Express, Maestro, UnionPay), Klarna, instant bank transfer, Shop Pay, Apple Pay, Google Pay, PayPal, eps transfer, iDEAL, Bancontact and TWINT, insofar as offered in the ordering process.

If payment is made by credit or debit card (Visa, Mastercard, American Express, Maestro, UnionPay), the Customer’s card will be charged immediately upon completion of the order process. The Customer must ensure that the specified card account has sufficient funds at the time of debit.

When using Klarna (e.g. “Pay now”, “Pay later”, “Pay in instalments”, depending on availability), a separate payment agreement is concluded between the Customer and Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden. The respective payment terms of Klarna apply in addition. The Customer may be required to transmit data to Klarna and consent to a credit check. In this case, we assign our payment claim against the Customer to Klarna.

When payment is made by instant bank transfer (e.g. “Sofort”, Klarna Sofortüberweisung), the Customer initiates an online transfer to MBR’s account via the respective payment service provider. The Customer’s account is debited immediately upon completion of the order process.

When using Shop Pay, Apple Pay or Google Pay, payment is made via the means of payment stored with the respective provider (e.g. credit card) after the Customer has authorised the payment via the Shop Pay, Apple or Google account. The account is debited in accordance with the terms of use of the respective provider.

If the Customer selects PayPal as the payment method, payment is processed via the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A., 38–40 Boulevard Royal, L‑2449 Luxembourg, in accordance with the PayPal User Agreement. The Customer must have a PayPal account and authorise the payment using this account. The payment transaction is carried out by PayPal immediately after the Customer confirms the payment instruction.

When using eps transfer, iDEAL, Bancontact or TWINT, the Customer is redirected during the ordering process to the pages of the respective payment service provider, where the Customer enters the payment data and confirms the payment. The account is debited immediately after payment confirmation.

When using the payment methods Klarna, Shop Pay, Apple Pay, Google Pay, PayPal, eps transfer, iDEAL, Bancontact or TWINT, the terms and conditions of the respective payment service provider, which are linked in the ordering process, apply additionally.

Unless otherwise indicated, the purchase price is due immediately upon conclusion of the contract. Orders will only be processed and dispatched after full authorisation of payment or credit to MBR’s account.

The Customer is not entitled to set off any claims against payment claims of MBR or to assert a right of retention, unless the Customer’s counterclaims are undisputed or have been finally adjudicated or arise from the same contractual relationship. The Customer’s statutory rights of set-off and retention, in particular in the event of withdrawal, shall remain unaffected.

5. Delivery and shipping conditions

Delivery of the Products is made within the delivery area indicated by MBR to the delivery address specified by the Customer, unless otherwise agreed. For the processing of the transaction, the delivery address specified in the order shall be decisive.

If delivery of the Products fails for reasons attributable to the Customer (e.g. due to an incorrect delivery address or failure to accept the Products), the Customer must reimburse MBR for the reasonable additional costs incurred as a result. The statutory provisions on outbound shipping costs in the event of a valid withdrawal remain unaffected. The provisions in the withdrawal information of MBR shall apply with regard to the costs of return shipping in the event of effective exercise of the right of withdrawal by the Customer.

The risk of accidental loss or accidental deterioration of the Products sold shall in principle pass to the Customer only upon delivery of the Products to the Customer or a person authorised to receive the Products. By way of derogation from this, the risk of accidental loss or accidental deterioration of the Products sold shall pass to the Customer as soon as MBR has delivered the Products to the carrier, the freight forwarder or any other person or institution designated to carry out the shipment, if the Customer has commissioned the carrier, freight forwarder or other person or institution designated to carry out the shipment and MBR has not previously named this person or institution to the Customer.

MBR reserves the right to withdraw from the contract in the event of incorrect or improper self‑supply. This only applies if MBR is not responsible for the non‑delivery and MBR has concluded a specific covering transaction with its supplier with due care. MBR will make all reasonable efforts to procure the Products. In the event of non‑availability or only partial availability of the Products, the Customer will be informed without undue delay and any consideration will be refunded without undue delay.

Collection by the Customer is not possible for logistical reasons.

6. Retention of title

If MBR performs in advance, MBR retains title to the delivered Products until the purchase price owed has been paid in full.

7. Liability for defects (warranty)

The statutory provisions on liability for defects (warranty) pursuant to sections 434 et seq. BGB apply.

The Customer is requested (without this constituting a prerequisite for the assertion of statutory claims) (a) to report Products with obvious transport damage to the carrier and to notify MBR accordingly; and (b) to notify MBR of any defects that occur within a reasonable period after becoming aware of them and to send the Products to MBR, where possible with a brief description of the defect (and, if applicable, photos). Failure to give such notice has no legal consequences for the Customer’s statutory rights, but facilitates examination and processing by MBR.

Any descriptive information regarding the Products (e.g. tolerability, effects, skin type recommendations, instructions for use) is provided for product description purposes only and – unless expressly referred to as a “guarantee” – does not constitute an independent guarantee in the legal sense. The Customer’s statutory warranty rights remain unaffected.

Statutory provisions shall apply with regard to shelf‑life information (e.g. best‑before date, period‑after‑opening symbol). The Customer must ensure that the Products are stored in accordance with the storage conditions indicated on the packaging and in the product description (e.g. protection from heat and direct sunlight). Damage resulting from improper storage generally does not constitute a defect of the Products.

8. Liability

MBR shall be liable in accordance with the statutory provisions

·        in cases of intent or gross negligence,

·        in the event of injury to life, body or health,

·        on the basis of a guarantee, if and to the extent that nothing to the contrary has been agreed,

·        on the basis of mandatory liability, such as under the German Product Liability Act (Produkthaftungsgesetz).

In cases of simple negligence, MBR is liable only for damages resulting from the breach of an essential contractual obligation (cardinal obligation). Essential contractual obligations are obligations the fulfilment of which is a prerequisite for the proper performance of the contract and on the fulfilment of which the Customer may rely.

In such cases, liability is limited to the typical, foreseeable damage, unless MBR is liable without limitation in accordance with the above paragraphs.

Otherwise, any liability of MBR is excluded.

The above provisions on liability also apply with regard to the liability of MBR for its vicarious agents and legal representatives.

9. Additional information

The Customer must observe the instructions on application, storage and shelf‑life indicated on the packaging and in the product description.

In the case of known allergies or intolerances to certain ingredients, the Customer is obliged to check the list of ingredients before first use and, in case of doubt, to seek medical advice. For damages resulting from misuse or use of the Product other than as intended, MBR shall only be liable in accordance with section 8 (Liability) of these Terms and Conditions.

Unless expressly stated otherwise the Products are not intended for the diagnosis, treatment or cure of diseases.

10. Governing law and place of jurisdiction

All legal relationships between the parties shall be governed by the law of the Federal Republic of Germany, excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG). Mandatory consumer protection provisions of the country in which the Customer has his or her habitual residence remain unaffected by this choice of law.

If the Customer has no general place of jurisdiction, the registered office of MBR shall be the non‑exclusive place of jurisdiction.

11. Alternative dispute resolution

MBR is neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.